FREQUENTLY ASKED QUESTIONS

At the venues special measures are taken as part of admission control. A list of prohibited items will be announced and will be available at ehfeuro.eurohandball.com.

For playing times please have a look at the official match schedule that will be published on ehfeuro.eurohandball.com.

Image and video recordings are only permitted for private use. However, the use of other aids such as professional camera and video equipment, tripods or selfie sticks is prohibited.

If you have any further questions about the Women’s EHF EURO 2024, our customer service staff are available to help you. Please use the contact form.

Please clarify with your local authorities whether you need an entry visa for one of the hosting countries. Please note that a ticket for the Women’s EHF EURO 2024 is not a sufficient document for entry.

For the Women’s EHF EURO 2024 tickets will be available in different price categories, depending on the venue.

No. A ticket is always valid for all matches of the respective matchday in the respective venue.

Following shipping methods are available:

- Standard shipping national (FanTicket)
- Express shipping international (FanTicket)
- TicketDirect – print at home ticket

A FanTicket is a high-quality colour souvenir ticket in the official design of the Women’s EHF EURO 2024.

The standard ticket is a standardized ticket on a neutral ticket paper that you can get at a ticket office. The FanTicket is a high-quality, colored souvenir ticket in the official design of the Women’s EHF EURO 2024, which is only available via the online shop, ticket hotline and group orders.

The E-Ticket purchased through the Print@Home service is an electronic ticket in PDF format that can be printed at home with a simple inkjet or laser printer in A4 format or displayed on the screen of mobile devices. When buying tickets, you have the option to request tickets in Print@Home E-Ticket format, so once you have successfully paid for your tickets, the Print@Home icon will appear, by clicking on which you can download and print your own tickets in PDF format. You can access and print your previously purchased tickets at any time in your "User Account". It is therefore particularly important that you do not give anyone access to your purchased tickets. If several people try to enter the event with the same code, only the first person to arrive will be admitted.

To use Print@Home tickets, the following technical conditions must be met: You must have Acrobat Reader version 5.0 or later. The ticket must be printed in A4 size. The print quality setting cannot be "draft", do not use refilled cartridges. For tickets printed with an inkjet printer, blurring of the barcode must be avoided. Printing can be both color and black and white.

Exactly as secure as a normal ticket. Print@Home tickets are scanned individually in the access control system. This ticket also entitles one person to a single entry to the event venue. It is therefore particularly important that you keep your ticket or its contact details secure. The buyer of the ticket is responsible for ensuring that no copies of the ticket are made.

Of course, it depends on the phone or mobile device, but a ticket can be presented on a smartphone or tablet screen that meets today's standards and general consumer requirements, so it is not necessary to print it.

The following payment methods are available:

- Credit Card (VISA / MASTERCARD)
- Online Bank Transfer
- PayPal

You can buy a maximum of 10 tickets per match day or ticket package per order via the official Women’s EHF EURO 2024 ticket shop. If you want to purchase more than 10 tickets per match day or package please use the order form for groups.

Group orders can be requested using the order form for groups.

No, a reservation of a seat is not possible.

Yes, depending on availability, it may be possible to purchase tickets at the box office of the arena. However, there is no guarantee that you will receive your desired seats (according to price category and area). In addition, the box offices will be open to upgrade discounted tickets.

Yes, if the original discount no longer applies, you can have your ticket upgraded at the box office of the arena.

There is no minimum age for children to attend a game. Please note, however, that access to the arena is only granted to people who can present a valid ticket. The age of children that must also be in possession of a valid ticket can vary from venue to venue. Please also note that the sound levels within the arena may not be suitable for small children.

Children who do not need a ticket according to the discount policy of the respective venue can/have to sit on their parent’s lap but must not obstruct the view of other guests.

Yes, if a police report is presented, it is possible to have the ticket reissued. Please contact customer service using the contact form.

You will find a corresponding download link to your invoice in the confirmation of your order.

In your customer account under “My data” you will find all information about the orders you have placed. You can also obtain personal information from our customer service. Please use the contact form.

In Innsbruck, Vienna and Basel a ticket for the Women’s EHF EURO 2024 is also valid for public transport on the respective matchday in the respective city.

In Innsbruck, if you are in possession of a ticket to the Women’s EHF EURO 2024, you are allowed to use public transport from 1.5 hours before the first game to 1.5 hours after the last game of the matchday.

In Basel you are allowed to use public transport to get to and back from the arena once.

Please read the information carefully that is printed on the ticket.