FREQUENTLY ASKED QUESTIONS
General Questions Regarding the Event
General Event Information
When and where does the Men's EHF EURO 2028 take place?
The MEN'S EHF EURO 2028 will take place in Spain, Portugal and Switzerland from 13 - 30 January 2028.
At which venues will the Men's EHF EURO 2028 take place?
The games of the MEN'S EHF EURO 2028 will take place in the following venues:
- Madrid, Spain, Movistar Arena: Final Weekend
- Valencia, Spain, Font de San Lluís: Preliminary Round Groups A & B, Main Round Group I
- Lisbon, Portugal, MEO Arena: Preliminary Round Groups E & F, Main Round Group II
- Zurich, Switzerland, Swiss Life Arena: Preliminary Round Groups C & D
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Have the playing times already been set?
For playing times please have a look at the official match schedule that will be published on ehfeuro.eurohandball.com.
I have more questions about the Men's EHF EURO 2028. What can I do?
If you have any further questions about the Men's EHF EURO 2028, our customer service staff are available to help you. Please use the contact form.
Specific Event Information
Are there any restrictions on admission to the arena? Is there a list of prohibited items?
At the venues special measures are taken as part of admission control. A list of prohibited items will be announced and will be available at ehfeuro.eurohandball.com.
Can I take pictures/make videos in the venues or do I need authorization?
Image and video recordings are only permitted for private use. However, the use of other aids such as professional camera and video equipment, tripods or selfie sticks is prohibited.
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Do I need a visa to enter one of the host countries?
Please clarify with your local authorities whether you need an entry visa to visit Men's EHF EURO 2028. Please note that a ticket for the Men's EHF EURO 2028 is not a sufficient document for entry.
Where can busses park near the venue?
Please contact the respective arena for information on bus parking.
General Ticket Purchase Questions
Ticket Types & Prices
Which types of tickets are available for the Men's EHF EURO 2028?
There are a number of different ticket types and categories available. Please check the price table for each venue.
How much do tickets cost? Which price categories are available?
For the Men’s EHF EURO 2028 tickets will be available in different price categories, depending on the venue. Please refer to the price table for each host city.
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Will there be a box office at the arena?
Yes, depending on availability, it may be possible to purchase tickets at the box office of the arena. However, there is no guarantee that you will receive your desired seats (according to price category and area).
Restrictions
Will it be possible to buy tickets only for a single match?
A ticket is always valid for all matches on the respective matchday in the respective venue.
I am a tour operator and would like to order a large number of tickets. Who can I ask?
Group orders can be requested using the order form for groups.
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How many tickets can I buy per session/day/in total?
You can buy a maximum of 10 tickets per match day per order via the official Men's EHF EURO 2028 ticket shop. If you want to purchase more than 10 tickets per match day or package please use the order form for groups.
Can I reserve seats?
No, a reservation of seats is not possible.
Can I buy tickets for someone else?
Yes. As tickets for the Men's EHF EURO 2028 are not personalized you can buy tickets for someone else.
Payment & Delivery
How can I pay for my tickets?
You can choose between different payment methods. For group orders, payment is made by bank transfer.
Which methods of shipping do exist?
Tickets will be shipped as TicketDirects by email, or as physical tickets by mail (FanTicket).
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When and how will I receive my tickets?
As soon as payment is made, tickets will be delivered by your preferred shipment.
What is a ”FanTicket“?
A FanTicket is a high-quality, colored souvenir ticket in the official design of the Men's EHF EURO 2028.
What is the difference between the standard ticket and the "FanTicket"?
The standard ticket is a standardized ticket on a neutral
ticket paper that you can get at a ticket office.
The FanTicket is a high-quality, colored souvenir ticket in
the official design of the Men's EHF EURO 2028, which is only
available via the online shop, ticket hotline and group orders.
Will my tickets be replaced if they are stolen?
If your tickets are stolen, please contact our team here with your order number so that we can block the tickets.
How many tickets will I receive if I purchase a package for more than one matchday?
You will receive one ticket that is valid for all included all matches.
My tickets have not arrived yet. Who can I contact?
Please get in contact with our team here and please submit your order number so we can check the current status.
Who can answer questions about my ticket order?
In your customer account under “My data” you will find all information about the orders you have placed. You can also obtain personal information from our customer service. Please use the contact form.
Ticket Personalization & Resale
Are the tickets personalized?
Tickets for the Men's EHF EURO 2028 are not personalized.
Can I give my ticket to someone else if I am not able to go to a match myself?
Yes, you can give your ticket to someone else but only for the entire day.
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Can I exchange tickets?
No, tickets cannot be exchanged.
Can orders be merged?
No, orders cannot be merged.
Can I return my ticket?
No, tickets cannot be returned.
Can tickets bought in a package be changed to individual tickets for easier sharing?
No, tickets in a package cannot be changed to day tickets for easier sharing.
Reductions & Discounts
Is there a minimum age for attending the event?
There is no minimum age for attending the event. All ages are welcome to watch world-class handball.
At what age do children need their own ticket?
Switzerland: Children from 6 years old must have their own ticket. Children up to and including five (5) years of age do not require their own ticket and may sit on their parent’s lap (without seat entitlement).
An own seat in the stands requires a ticket.
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Can children under this age sit on their parent's lap (without a right to request their own seat)?
Switzerland: Children under 6 years of age must sit on the lap of a relative.
Own seat in the stands requires a ticket.
Are there discounted tickets available for teenagers, students or seniors?
Yes, there are discounted tickets available for teenagers, students or seniors:
Switzerland: 50% discount for children up to 12 years, 30% discount for young people up to 16 years in price categories 2 to 6.
Are there offers for groups?
Please contact our team for group tickets. Group orders can be requested using the group order form.
Tickets for People with Disabilities
Are tickets offered for wheelchair users?
Spain: Wheelchair users are admitted free of charge, while their accompanying person pays a Category 4 ticket.